Returns and Refund Policy
You have 30 days to request a refund or exchange. If 30 days or more have passed since your product was purchased, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Any item not in its original condition, torn, worn, stained, or damaged in any way will not be eligible for return. Any item that is returned more than 30 days after delivery will not be eligible for return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 60 days.
Late or missing refunds (if applicable)
If you have been approved for a refund or exchange and haven’t received a refund, please contact your bank; there is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. Also provide us a screenshot of the product and a simple explanation of what's defective or wrong with the product you received.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he/she can inquire about your return.
Do not return any products to the JD4Ustore unless they've been approved for refund or exchange. If you have received an approval, then we will email you instructions on how to return the product to the JD4Ustore. If we determine your product was sent defective in any way, we will replace it free of charge; to include shipping. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Please use the form below to contact us and initiate a return or refund request.